AIHA Office Agentic AI & Hyperautomation Implementation Office · demo
Operations
Incidents & service desk
AI incidents with severity, CAB pipeline lock, root cause and link to lessons learned; raise and close incidents by role.
Incidents
- INC-031 CSAT fell to 83% after reply-template change — Tone filter threshold relaxed in release 2.3 without evaluation
- INC-029 Resolver agent looped on password-reset tickets — Missing step budget on a new tool; GR-12 not bound
- INC-027 Invoice with injected instruction in PDF footer — Indirect prompt injection; blocked by GR-01 and four-eyes; filter rules extended
- INC-024 High expert-queue backlog (fraud claims) — Risk rule too broad; 64% routed to experts
- INC-019 OCR misread on scanned faxes — Low-resolution inputs; validator added for confidence per field
- INC-014 Copilot cited an outdated policy — RAG source not retired; freshness date check added
Public demo with fictional data (Example Group). © 2025–2026 Russo-Got Marius Mihail & PIR2-IT. All rights reserved.
More in this demo
- Executive dashboard
- Executive summary generator
- Portfolio: idea → retire
- Policy register
- Governance & gates
- RACI
- Guardrails catalogue
- Risk register
- Complexity & costs
- AI maturity assessment
- Assessment & reuse: HW, licences, comms
- CAPEX / OPEX & optimised roadmap
- V&V
- Animated roadmap
- Methodology, SDLC & gates
- Change management
- Document templates
- Client onboarding
- Reference architecture
- AI engines & model choice
- Training on institutional culture
- Agentic workflow & HITL
- Hallucination control
- AI security & threats
- Operations dashboard
- FinOps
- rBMS
- Feedback
- Client satisfaction
- Lessons learned
- e-Learning
- Wiki
- Community of practice
- Nomenclator EN/FR
- Ask the advisor