Results & quality
Client satisfaction: CSAT, NPS and CES
CSAT, NPS and customer effort score by initiative, business unit and month, with targets and alert thresholds; an alert locks the pipeline, logs a lesson and routes a ticket to the CAB and owner.
Thresholds and remediation
- Lock the deployment pipeline (GR-14)
- Log an entry in lessons learned
- Route a ticket to the CAB and the owner
- Action plan within 5 working days: root cause, fix, re-measure
Public demo with fictional data (Example Group). © 2025–2026 Russo-Got Marius Mihail & PIR2-IT. All rights reserved.
More in this demo
- Executive dashboard
- Executive summary generator
- Portfolio: idea → retire
- Policy register
- Governance & gates
- RACI
- Guardrails catalogue
- Risk register
- Complexity & costs
- AI maturity assessment
- Assessment & reuse: HW, licences, comms
- CAPEX / OPEX & optimised roadmap
- V&V
- Animated roadmap
- Methodology, SDLC & gates
- Change management
- Document templates
- Client onboarding
- Reference architecture
- AI engines & model choice
- Training on institutional culture
- Agentic workflow & HITL
- Hallucination control
- AI security & threats
- Operations dashboard
- Incidents & service desk
- FinOps
- rBMS
- Feedback
- Lessons learned
- e-Learning
- Wiki
- Community of practice
- Nomenclator EN/FR
- Ask the advisor