AIHA Office Agentic AI & Hyperautomation Implementation Office · demo

Results & quality

Client satisfaction: CSAT, NPS and CES

CSAT, NPS and customer effort score by initiative, business unit and month, with targets and alert thresholds; an alert locks the pipeline, logs a lesson and routes a ticket to the CAB and owner.

Thresholds and remediation

  • Lock the deployment pipeline (GR-14)
  • Log an entry in lessons learned
  • Route a ticket to the CAB and the owner
  • Action plan within 5 working days: root cause, fix, re-measure

Public demo with fictional data (Example Group). © 2025–2026 Russo-Got Marius Mihail & PIR2-IT. All rights reserved.

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